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FAQ
Here are some answers to Frequently Asked Questions.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number. Use this number to track your delivery.
What if I receive a faulty product?
If you receive a faulty product, please contact us within 7 days of receiving your order. Provide your order number, a description of the issue, and if possible, a photo or video of the fault. We will arrange for a replacement or a store credit if the same item is unavailable.
Is my packaging discreet?
Yes, all our parcels are shipped in plain packaging with no branding or logos to ensure 100% discretion.
How can I contact customer service?
You can contact our customer service team by filling out the contact form on this page. We aim to respond to all inquiries within 24 hours.
Do you ship internationally?
Currently, we only ship within New Zealand. Stay tuned for updates on international shipping options in the future.
Can I cancel or change my order?
You can cancel or change your order if it hasn’t been dispatched yet. Contact our customer service team immediately with your order number for assistance.
How long does delivery take?
Standard delivery typically takes 2-5 business days. However, delivery times may vary based on your location and any public holidays.
What payment methods do you accept?
We accept all major credit and debit cards through our secure payment gateway provider, Stripe.
Can I return an item if I change my mind?
Due to the nature of our products, we cannot accept returns for change of mind. However, if your item is faulty or incorrect, we will gladly provide a replacement or a store credit.
How can I unsubscribe from your mailing list?
You can unsubscribe from our mailing list by clicking the unsubscribe link at the bottom of any promotional email.