• Cost: $14.00
• Shipping Time: 3 – 5 business days
• Bonus: Free standard delivery for orders over $150
• Tracking: A tracking number will be provided with your order confirmation.

• Orders placed during long weekends and public holidays may experience delays.
• Deliveries to PO Boxes, Parcel Lockers, remote locations, and rural addresses may take longer.

All parcels are shipped in plain packaging with no branding or logos to ensure 100% discretion.

Where can my order be delivered to?

• Street addresses
• Business addresses
• PO Boxes
• Parcel Pods
• NZ Post Parcel collect shops

Where does my parcel get shipped from?

• Your item will be dispatched from our New Zealand-based warehouse.

What will my parcel look like?

• Your parcel will be shipped in plain, discreet packaging with no external branding or logos.

If my parcel says delivered but I haven’t received it, what should I do?

• Please contact us as soon as possible if you have not received your order. We will raise an enquiry with our courier partner, who will investigate and provide proof of delivery. We can only raise an enquiry up to one month after the dispatch of your order, so you must contact us within this timeframe.

Please note: Neither XSiteNZ nor our courier partner are liable if your order is confirmed as delivered correctly but cannot be found, for example, in the instance of theft after delivery.